This site uses PayPal to process payments, including card payments.
The PayPal system uses secure technology to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Thawte, this ensures that no third parties can impersonate PayPal to obtain secure information.
The transfer of all transaction details from this site to PayPal is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and PayPal is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Sophisticated antifraud measures are also in place as part of the PayPal system.
All data stored on PayPal systems is held on encrypted and highly secured databases. PayPal actively implement antifraud risk models and fraud-detection on their systems. For more information about PayPal security please visit PayPal's Security Center.
Framed Items: As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.
Unframed Items: Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel orders containing only unframed items within a period of 7 working days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.
Unframed items may be returned for refund up to 10-working days from receipt of goods.
If you wish to arrange for goods to be returned, please contact customer services on 01273 511944 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above. Refunds
If goods are received damaged, please notify our customer services within 3-days of receipt on 01273 511944. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Availability and Deliverability Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
Descriptions of goods and services included in the site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.
The images used on this website are the property of their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.